CUSTOMERFIRST is RTI's service and support module. It includes help desk, knowledgebase, defect tracking, and project management components to serve your customers.

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SALESFIRST is the sales automation component of RTI's CRM product suite. It provides all the marketing and sales-related functionality.

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WEBFIRST is the eCRM module designed for customers, partners and resellers to use a web browser to submit new issues, view the status of open issues, query the knowledgebase, and download fixes, files and documents.

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"TECHSEARCH" is an optional product that provides additional text search capabilities in addition to the standard searching provided with CustomerFirst.

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"INVENTORY MANAGEMENT" is an option for companies that sell and repair hardware to track all hardware at customer locations, maintain a history on the equipment, generate RMA numbers, and allow for swapping of equipment. Inventory Management is also used by internal help desks to track the equipment throughout the organization.

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"TECHNICAL ENVIRONMENT" RTI's CRM tools utilize an SQL database (Oracle, MS SQL Server, or IBM's UDB family). The client user interface is Windows or Java. The Java interface runs in a browser under many different operating systems including Linux, Mac, Unix, etc.

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