RTI provides Customer Relationship Management (CRM) systems using
Java or Windows interfaces. These products provide functionality
for customer support, defect tracking, inventory management, time
tracking, and marketing/sales force automation.
suite provides a single enterprise-wide database to support business-critical
contact points including customer support, problem management,
maintenance contracts, engagement management, and sales automation.
The RTI suite of Business Products:
- CustomerFirst is the customer support and defect
tracking module of RTI's Customer Relationship Management (CRM)
- WebFirst allows customers to access customer support information
over the Web using industry standard Web browsers.
- SalesFirst is the sales automation component of RTI's Customer
Relationship Management (CRM) system, allowing sales people to
query existing support incidents to share customer information
Customer support, implementation and training services for our Customer
Relationship Management (CRM) systems.
Facts -RTI's history,
philosophy and product description
Customer Relationship Management strategies support implementation
initiatives and help create goals and objectives for monitoring
the success of CRM within your organization. RTI offers a set of
white papers which present insights based on our own experience
as well as the experience of our customers.
RTI, serving worldwide customers in need of CRM software. To receive
more information about CustomerFirst customer relationship managemen
software, please call us or fill out the form.
Partners - List of RTI's partners and resellers including Microsoft,
Oracle and Help Desk Now.
CRM for Software Companies
eCRM for Customers
Software Release Management
Web Based CRM