to download a printable version of WebFirst's key features
is RTI's eCRM module for use by customers and partners. This web interface
enables your customers to access a knowledgebase of resolutions to
common problems, check the status of open incidents, and report new
incidents to support. It facilitates communication, expedites reporting,
and provides access to information and help during both business and
non business hours without the expense of hiring additional personnel.
Appropriate permissions allow authorized customers controlled access
to a subset of the information that is available to internal personnel.
You can control what they can view and update. WebFirst allows
customers and partners to:
new incidents including attaching of files;
their own open and recently closed incidents to review their status
and optionally enter an activity or message regarding the incident;
the knowledgebase to answer their questions and/or download a
documents, files, fixes, etc that you have made accessible through
the File Download Manager feature of CustomerFirst;
customers to whom you have given an administrative ID, they can
also update customer and contact information.