Click
to download a printable version of CustomerFirst's key features
SEE
FOR YOURSELF!
CustomerFirst
is a CRM Help Desk software that includes defect and bug tracking
software capabilities for those companies that are supporting internally
developed software. It
integrates the communications between support or help desk, development,
and professional services. CustomerFirst helps you manage your
relationship with your customers and keep your customers satisfied
by being responsive to their needs. It manages the flow of work from
the time an issue is first reported until it is fully resolved.
Some
of the major functionality provided by CustomerFirst is:
E-mail
integration for incoming, outgoing, and email broadcasts;
Knowledgebase
to efficiently find past resolutions and fixes;
Tracking of support and services contracts to ensure profitability
of your support team;
Automated rule-based escalation to ensure response times and SLA
times based upon user defined criteria;
Ability to break work into multiple tasks for managing larger
projects;
Time
tracking for billing customers and users;
Work
flow management;
Forms feature to define mail merge documents and format reports;
Easy to customize to ensure fast and low cost CRM implementation.
