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eCRM for Customers
Software companies can save much time and money by allowing customers to resolve many issues themselves. RTI's integrated CRM solution includes WebFirst, the web based customer support component, which gives customers and partners the ability to query a knowledgebase of common problems. Using a standard Web browser, customers can get the help they need during and after business hours. Customers can report new incidents to support, and download fixes, files and documents directly through the World Wide Web, and check the status of open incidents. Contact RTI today for more information on our eCRM solution for customers.
Click here to request a free product demo.
RTI can help you improve responsiveness to customer needs
WebFirst is the customer online eCRM option to RTI's main business CRM solution, CustomerFirst. CustomerFirst provides your employees with global access to customer and product data in a single information store. Users can connect using either a Windows interface or web browser (Java) interface via LAN, WAN, or Internet. CustomerFirst provides support and an industrial strength workflow management system to manage bug fixes and new development across product versions and platforms. RTI's integrated customer relationship solution also includes SalesFirst, which streamlines sales force automation, marketing, and contact management. RTI business CRM solutions allow all of your departments to communicate effectively, so you can improve your responsiveness to customers.
As the the #1 developer of Customer Relationship Management (CRM) systems for the software industry, RTI can help you improve communication within your company and with your customers, to increase customer satisfaction at every level. Today's software companies can benefit from the integration of support, defect tracking, and release management that is the foundation of the RTI CRM solution. Improve your ability to provide responses to customer problems by contacting RTI for more information on our web based customer support solutions.
Click here to request a free product demo.
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