RTI SOFTWARE AND HELP DESK NOW OFFER NEW BPO SOLUTION- INITIATE
MEMOREX CONSUMER ELECTRONICS SERVICE REQUIREMENTS
IL - February 2, 2004 - RTI Software, Inc. and Help Desk NOW, Inc,
have combined their applications and services to provide
"Total Source" service in HDN's call centers. Utilizing
RTI's CustomerFirst Enterprise Suite, HDN and RTI are offering a
Business Process Outsourcing solution that utilizes HDN's Canadian
Call Centers and RTI's Help Desk, Problem Resolution, and Sales
and Marketing automation applications. Memcorp, Inc, the exclusive
developer and marketer for Memorex Consumer Electronics chose Help
Desk NOW and RTI as its solution providers.
recognize the importance of maintaining a high quality relationship
with our consumers and through Help Desk NOW's experience and full
service approach to customer support, we feel confident that we
can continue to deliver a "customer delight experience"',
said Sean Smith, Memorex's Marketing Director.
Help Desk NOW and RTI Software have developed a customized customer
service solution that will provide their clients the highest levels
of quality and satisfaction in customer care. Help Desk NOW will
provide Tier 1 Customer service support for Memcorp Inc. from its
Grand Falls-Windsor call center in Newfoundland, Canada. "HDN
is excited to play a role in the delivery of a positive customer
experience created by Memcorp Inc.", stated Mike Riek, President
of Help Desk NOW, Inc.
"Our unique relationship and our ability to rapidly deploy
a powerful Business Process Outsource solution, gives RTI and HDN
a significant position in the marketplace to offshore alternatives,"
stated Michael Mallen, Executive Vice President of RTI.
About Help Desk NOW
Founded in 2000, Help Desk NOW operates over 1000 seats in three
call centers in Atlantic Canada. Help Desk NOW combines highly educated
support agents and extremely competitive pricing, delivering exceptional
customer service and technical support solutions. For more information
about Help Desk NOW call 877-895-8527 or visit our website at www.helpdesknow.com
About RTI Software
Founded in 1990, RTI specializes in developing CRM solutions for
technology industries including markets for Software, Information
Technology, Telecommunications, Healthcare, Biotechnology, and Pharmaceuticals.
RTI is recognized as a top proponent for making affordable business
process functionality solutions available to businesses worldwide.
With offices in Chicago and Boston, RTI provides Enterprise CRM
at a fraction of the cost of most alternatives, deployed in days,
with a typical ROI of 3 to 6 months. Contact: Michael Mallen, EVP,
RTI Software, 1001 Warrenville Road, Suite 104, Lisle, IL 60532.
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